{"id":11331,"date":"2020-04-26T18:04:54","date_gmt":"2020-04-26T15:04:54","guid":{"rendered":"https:\/\/www.bias.com.cy\/?page_id=11331"},"modified":"2020-04-26T18:17:28","modified_gmt":"2020-04-26T15:17:28","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/www.bias.com.cy\/returns-exchanges\/","title":{"rendered":"Returns &#038; Exchanges"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11331\" class=\"elementor elementor-11331\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03927a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03927a1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f98f65\" data-id=\"4f98f65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3bf44a7 elementor-widget elementor-widget-heading\" data-id=\"3bf44a7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Exchanges<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff1aaff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff1aaff\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-446987e\" data-id=\"446987e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f9e952 elementor-widget elementor-widget-text-editor\" data-id=\"3f9e952\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"font-style: normal; font-variant-caps: normal; margin-top: 0.85em; margin-bottom: 0.85em; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666; text-align: justify;\"><span style=\"border-color: #e1e1e1; font-size: inherit; font-weight: bold; color: #a81010;\">How can I return my item?<\/span><\/p>\n<p style=\"font-style: normal; font-variant-caps: normal; margin-top: 0.85em; margin-bottom: 0.85em; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666; text-align: justify;\">Returns and exchanges are subject to our&nbsp;<a href=\"http:\/\/www.bias.com.cy\/returns-exchange-policy\/\">Returns &amp; Exchange Policy<\/a>. If you change your mind, you can return the goods to us within 14 calendar days of delivery. Please refer to our <a href=\"http:\/\/www.bias.com.cy\/returns-exchange-policy\/\">Returns &amp; Exchange Policy<\/a>&nbsp;for further details and comprehensive information about what items can be returned and exchanged.<\/p>\n<p style=\"font-style: normal; font-variant-caps: normal; margin-top: 0.85em; margin-bottom: 0.85em; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666;\"><span style=\"border-color: #e1e1e1; font-size: inherit;\"><span style=\"border-color: #e1e1e1; font-size: inherit; font-weight: bold; color: #a81010;\">Option 1:&nbsp;Ship your item back to us<\/span><\/span><\/p>\n<p style=\"font-style: normal; font-variant-caps: normal; margin-top: 0.85em; margin-bottom: 0.85em; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666;\">Step 1: For all items you wish to return please contact us first to request a Return Merchandise Authorisation (RMA) form by telephone on +357 22314040 or email&nbsp;info@biaslimited.com.<\/p>\n<p style=\"font-style: normal; font-variant-caps: normal; margin-top: 0.85em; margin-bottom: 0.85em; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666;\">Be sure to provide the following details:<\/p>\n<ul>\n<li style=\"font-style: normal; font-variant-caps: normal; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666;\">Your Web Order Number or Invoice Number<\/li>\n<li style=\"font-style: normal; font-variant-caps: normal; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666;\">A contact phone number and\/or email address<\/li>\n<\/ul>\n<p style=\"font-style: normal; font-variant-caps: normal; margin-top: 0.85em; margin-bottom: 0.85em; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666;\">Step 2: We will examine your request and will provide you with an RMA (Return Material Authorisation) number.<\/p>\n<p style=\"font-style: normal; font-variant-caps: normal; margin-top: 0.85em; margin-bottom: 0.85em; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666;\">Step 3: Follow the instructions that will be given to you together with the RMA. You ship the item back to BIAS to the address to be provided to you with the RMA, using a traceable shipping method. All shipping costs are the responsibility of the customer.<\/p>\n<p style=\"font-style: normal; font-variant-caps: normal; margin-top: 0.85em; margin-bottom: 0.85em; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666;\">Step 4: On receipt of the return BIAS will examine the item to verify that the return is legible for processing based on our <a href=\"http:\/\/www.bias.com.cy\/returns-exchange-policy\/\">Returns &amp; Exchange Policy<\/a>.<\/p>\n<p style=\"font-style: normal; font-variant-caps: normal; margin-top: 0.85em; margin-bottom: 0.85em; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666;\">Step 5: If the return is legible for processing your refund will be processed. Please allow for some time for the refund to reach your account.<\/p>\n<p style=\"font-style: normal; font-variant-caps: normal; margin-top: 0.85em; margin-bottom: 0.85em; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666;\"><span style=\"border-color: #e1e1e1; font-size: inherit;\"><span style=\"border-color: #e1e1e1; font-size: inherit; font-weight: bold; color: #a81010;\">Option 2: Bring your item to BIAS Store&nbsp;<\/span><\/span><\/p>\n<p style=\"font-style: normal; font-variant-caps: normal; margin-top: 0.85em; margin-bottom: 0.85em; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666; text-align: justify;\">You can always return an item to BIAS Store within 14 calendar days of delivery together with the original invoice. We will evaluate you request for return based on our <a href=\"http:\/\/www.bias.com.cy\/returns-exchange-policy\/\">Returns &amp; Exchange Policy<\/a>&nbsp;and if eligible we will process your request accordingly.<\/p>\n<p style=\"font-style: normal; font-variant-caps: normal; margin-top: 0.85em; margin-bottom: 0.85em; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666;\"><span style=\"border-color: #e1e1e1; font-size: inherit; font-weight: bold; color: #a81010;\">How long does it take to process my refund?&nbsp;<\/span><\/p>\n<p style=\"font-style: normal; font-variant-caps: normal; margin-top: 0.85em; margin-bottom: 0.85em; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666; text-align: justify;\">For cash payments such as cheque and wire transfer, we will require your bank details, IBAN\/SWIFT, to proceed with the refund to your account. For Credit or Debit Card payments the refund will be done to your card account.<\/p>\n<p style=\"font-style: normal; font-variant-caps: normal; margin-top: 0.85em; margin-bottom: 0.85em; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666; text-align: justify;\">After we process your refund request, it may take up to 30 days for the refund to appear on your account. If the purchase was made via PayPal you will receive the refund via PayPal. Please refer to PayPal website for further details.<\/p>\n<p style=\"font-style: normal; font-variant-caps: normal; margin-top: 0.85em; margin-bottom: 0.85em; border-color: #e1e1e1; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; caret-color: #666666; color: #666666; text-align: justify;\"><span style=\"border-color: #e1e1e1; font-size: inherit; font-weight: bold; color: #a81010;\">What happens if I have received a faulty item?&nbsp;<\/span><\/p>\n<p><span style=\"caret-color: #666666; color: #666666; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-caps: normal; text-align: justify;\">If you\u2019re having trouble with an item or believe it is faulty, please contact BIAS immediately by telephone on +357 22314040 or email<\/span><span style=\"caret-color: #666666; color: #666666; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-caps: normal; text-align: justify;\">&nbsp;<\/span><span style=\"caret-color: #666666; color: #666666; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-caps: normal; text-align: justify;\">info@biaslimited.com<\/span><span style=\"caret-color: #666666; color: #666666; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-caps: normal; text-align: justify;\">&nbsp;<\/span><span style=\"caret-color: #666666; color: #666666; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-caps: normal; text-align: justify;\">to report your faulty product. Also please refer to our <a href=\"http:\/\/www.bias.com.cy\/returns-exchange-policy\/\">Returns &amp; Exchange Policy<\/a><\/span><span style=\"caret-color: #666666; color: #666666; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-caps: normal; text-align: justify;\">&nbsp;<\/span><span style=\"caret-color: #666666; color: #666666; font-family: 'open sans', helveticaneue, 'helvetica neue', helvetica-neue, Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-caps: normal; text-align: justify;\">for further details.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Exchanges How can I return my item? Returns and exchanges are subject to our&nbsp;Returns &amp; Exchange Policy. If you change your mind, you can return the goods to us within 14 calendar days of delivery. Please refer to our Returns &amp; Exchange Policy&nbsp;for further details and comprehensive information about what items can be [&hellip;]<\/p>\n","protected":false},"author":86,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"_links":{"self":[{"href":"https:\/\/www.bias.com.cy\/wp-json\/wp\/v2\/pages\/11331"}],"collection":[{"href":"https:\/\/www.bias.com.cy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bias.com.cy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bias.com.cy\/wp-json\/wp\/v2\/users\/86"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bias.com.cy\/wp-json\/wp\/v2\/comments?post=11331"}],"version-history":[{"count":0,"href":"https:\/\/www.bias.com.cy\/wp-json\/wp\/v2\/pages\/11331\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.bias.com.cy\/wp-json\/wp\/v2\/media?parent=11331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}