Terms & Conditions


The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and the trader BIAS (hereafter referred to as We) belonging to the company B.I.A.S. (HOME AUTOMATION & PRIVATE SECURITY SERVICES) LIMITED whose headquarters is situated at 8A&B Nikis Avenue, 1086 Nicosia, Cyprus and registered on the register of companies and commerce in Nicosia under the number 12083296T and with V.A.T. Registration Number CY10083296T.

These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. BIAS can amend from time to time these terms and conditions. Therefore, it is necessary that you read the terms and conditions every time you visit BIAS website (hereafter referred to as “Site”). We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them.


You can place an order by Internet on our Site 24 hours a day, 7 days a week. To confirm you order you should login. If you have not placed an order with us before you will need to create an account. Once you have confirmed your order, you must pay for your order, which legally finalizes the purchase agreement made with BIAS. We will send you a confirmation by e-mail that we have received your order.

Product Information

We take great care when putting information on-line with respect to the essential characteristics of our products and the photographs illustrating the products, notably with respect to the technical specifications emanating from our partners and suppliers. Specifications and designs are subject to change without notice. Most products are suitable for countries with electrical outlets rated at 220-240V, 50Hz unless it is differently stated in the product description.


The prices indicated on the Site are in Euros and include Value Added Tax (VAT). The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.


We will charge Value Added Tax (VAT) for goods and services delivered to the countries of the European Union. VAT in Cyprus is currently at 19% and any orders shipped to any European Union country will not have any additional VAT upon arrival to you. We will not charge VAT for shipment of goods to companies in the countries of the European Union provided that they provide us with their valid EU VAT Registration number, as per the  EU Regulation. 

We will not charge VAT for goods shipments to NON-EU countries. However, additional taxes and / or duties upon arrival to you depending may be charged by the authorities of your country depending on the local policies and law.


Please note that we will honour your order while stock is available. In the event where the product ordered is not in stock, we will contact you by email in less than 3 days as of your order date to inform you how long it will be before we are able to deliver the product. If there are certain ordered products that are temporarily unavailable, we will send the available products and we will ship the rest of the order when the items become available without any extra shipping charges.

Not in stock – Available on backorder Items

You can order not in stock – available on backorder items. Usually, backordered items are dispatched within 10 to 15 working days. In case of longer times the customer will be contacted. Orders containing both backordered and in stock items are fully dispatched when all items are becoming available. If the foreseen delay is more than 15 working days, then we will partially ship the order with the items in stock and dispatch the backordered items as soon as they are back in stock. 

Shipping & Delivery

Please refer to our Shipping & Delivery Policy.


We accept the following payment methods:

1) Secured on-line payment by PayPal.

2) Secured on-line payment by major Credit & Debit Cards.

2) Payments by BACS (Bank Account Clearing System), more commonly known as direct bank/wire transfer. Our bank account details are provided during checkout. 

We will not ship any goods until the payment is received.

In case your payment is not received within 5 days from order date, the order will be automatically deleted from our system.

Returns & Exchanges

Please refer to our Returns & Exchanges Policy.


We will not be held liable for poor use and its consequences on the products purchased from BIAS.


We may refuse an order or a given price due to price change, shipping charge change or typographical error on our web site. In that case you will be informed and we will only process your order upon your approval. A full refund of your order total value will be provided if you choose not to approve the change.


All Site material is owned by B.I.A.S. (HOME AUTOMATION & PRIVATE SECURITY SERVICES) LIMITED company and are available to visitors only for personal use. Any republication, reproduction in any medium, with or without treatment, of the content without prior written permission is not allowed. All text, graphics, images presented in any part of the B.I.A.S. (HOME AUTOMATION & PRIVATE SECURITY SERVICES) LIMITED and BIAS Sites are copyright of the author.